About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

The eCommerce Coordinator is at the core of how Bonobos operates and our reinvention of how customers shop. This role will be responsible for product creation on our eCommerce website, ensuring accurate product information and a smooth shopping experience for our users.

KEY RESPONSIBILITIES

• Create and own product listings on the Bonobos’ ecommerce website, ensuring that product listings, images and descriptions are accurate, up-to-date and presented in a brand-appropriate and engaging way
• Assist eCommerce Manager in updating PDP content to support product education, promotions and marketing initiatives
• Analyze website metrics to identify areas for improvement, making data-driven recommendations to enhance site performance, conversion rates and customer satisfaction
• Oversee inventory levels on the website, monitoring stock availability, product categorization and ensuring accurate product information
• Collaborate with the customer support team to address customer inquiries related to website functionalities, order status and general queries, ensuring prompt and accurate responses
• Manage relationship with key 3rd party vendors, like our product reviews partner, finding ways to maximize the value of those services
• Maintain accurate documentation and records related to website updates, operational processes and standard operating procedures
• Stay informed about industry trends, emerging technologies and best practices in eCommerce site operations, suggesting innovative solutions and improvements to enhance overall efficiency

REQUIRED EXPERIENCE & QUALIFICATIONS

• A positive “all-hands-on-deck” attitude and willingness to get the job done
• A Bachelor’s Degree preferred
• 0-3 years of experience
• Proficient in Excel
• A positive attitude and proven experience collaboratively with team members to achieve deliverables
• Extreme attention to detail, strong organizational skills and the ability to be self-sufficient and work independently
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Strong organizational skills with the ability to multi-task between projects and aggressive deadlines

CRITICAL SKILLS & ATTRIBUTES

• Polished, professional, and mature
• Motivated self-starter
• Organized and attentive to detail
• Resourceful and solution oriented

Benefits and Compensation:

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

• Medical, pharmacy, dental and vision coverage 
• 401(k) and Roth 401(k) with Company match 
• Merchandise discount 
• Paid Time Off 
• Parental leave for new moms and dads 

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

Part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.